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How can we help?

  1. Payments
  2. Friend Invitations
  3. My Account
  4. Stopping/Pausing membership
  5. Reservations
  6. More information about OneFit


  • My direct debit is not working, is there another way I can pay?

  • How can I change my payment method?

  • How can I see my monthly invoices?

  • Why have I received a fine?

  • How does OneFit process my membership payment?

Friend Invitations

  • My friends code has been accepted. When will I receive discount?

  • Can I see the schedule of my friends?

  • How do I invite a friend to join me for a group lesson?

  • You can change your visibility in 'profile settings'. Untick the box 'I want to be found by friends'. Your profile will not no longer be visible.

  • I have received a friends discount code. What do I do now?

My Account

  • How do I update my current account information?

  • How do I add a lesson to my favorites?

  • How do I set my favourite locations?

  • Can others see where I workout?

  • Can I opt out of mailing?

  • I did not receive an email with a new password. What do I do now?

  • How can I change my password?

  • How can I change which e-mails I receive?

Stopping/Pausing membership

  • Can I temporarily pause my account?

  • Is it too late to pause my membership?

  • I want my account to be deleted. How can I do this?

  • How do I reactivate my account?

  • Is there a notice period for cancelling my membership?


  • Can I reserve several lessons?

  • Working out with the OneFit app

  • Is there a cancellation period for classes?

  • How do I cancel my reservation for a lesson?

  • I cannot find a class in the schedule, however I can find it elsewhere online. Why is this?

  • The lesson is sold out, can I still follow the lesson?

  • How can I view my visits this period?

  • How can I see which lessons I have reserved?

  • How can I reserve a spot for a lesson?

More information about OneFit

  • How does OneFit work?

  • I'd like to workout through my employer, how does this work?

  • Where can I go with my unlimited subscription?

  • How often can I workout?

  • When can I start?

  • What are the costs?

  • What is OneFit?

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What is your OneFit City?

The Hague
The Hague